Create GO Agency Terms of Service

Article 1 Scope

1 These Terms set out the conditions governing users' use of the AI document creation service “Create GO Agency” and its related websites, applications and support (the “Service”) provided by 株式会社SLMホールディングス (the “Operator”).
2 Corporations, organizations and sole proprietors (including freelancers) that use the Service for business or professional purposes are referred to as “Users”, and these Terms apply between the Operator and Users. Applications solely for private use are not accepted. Price schedules and feature-specific conditions expressly identified by the Operator as contractual conditions are referred to as “Individual Conditions”, and contracts separately concluded by both parties in writing or electronically concerning use of the Service are referred to as “Individual Contracts”.

Article 2 Definitions

1 “User Content” means text, instructions, images, spreadsheets, documents, PDFs, PowerPoint files, materials imported from connected services, templates, logos and other information entered, sent or uploaded by Users.
2 “Generated Output” means outlines, text, charts, images, quality assessments, HTML, PNG, PowerPoint materials and other output generated or processed by the Service based on User Content or other information.
3 “Organization Account” means a workspace or similar account managed by a corporation or other organization.
4 “External Services” means third-party services used for authentication, cloud infrastructure, payments, AI models, file output and similar purposes.
5 “Consumer” means a person protected under the consumer protection law applicable to the relevant provision.
6 “Google Slides” means the presentation creation and editing service provided by Google.

Article 3 Registration and Formation of the Contract

1 Applicants shall review these Terms and the Individual Conditions applicable at purchase and complete the consent and application procedures specified by the Operator. A contract concerning use of the Service incorporating these Terms, the applicable Individual Conditions and any Individual Contract concluded is referred to as a “Service Contract”. It is formed when the Operator accepts the application or makes the Service available in a manner constituting acceptance. Conditions under which charges arise are disclosed at purchase. Merely viewing the website does not form a paid Service Contract.
2 Applicants shall provide accurate registration information and update it when it changes. A person applying on behalf of a corporation or other organization must have authority to enter into the contract on its behalf.
3 Persons using the Service must be at least 18 years old. This condition also applies to persons using corporate or organizational accounts. When agreeing to these Terms and submitting an application, applicants represent that they are at least 18 years old and will use the Service for business or professional purposes. Even if aged 18 or older, a person who cannot validly enter into a contract independently under applicable law must obtain any necessary consent from a legal representative or take other required steps.
4 The Operator may decline an application for reasonable grounds, including a false application, serious past violations or involvement with antisocial forces.

Article 4 Account Management

1 Users shall appropriately manage accounts, passwords, authentication information and registered API keys, and shall not lend or transfer them to third parties, or buy them from or sell them to third parties, except for permitted use within their organization.
2 If Users become aware of possible unauthorized use or a leak, they shall promptly contact the Operator and take steps such as changing authentication information. The Operator shall respond after reasonably verifying whether an operation was performed by the person concerned. This Article does not shift to Users responsibility for unauthorized use attributable to the Operator.
3 Users shall ensure that officers, employees and contractors whom they authorize to use the Service comply with these Terms, and shall bear the responsibilities imposed on them by law and contract in relation to such use.

Article 5 Organization Accounts

1 Within the scope of available features and settings, an organization's administrators may invite members, assign permissions, review usage, suspend accounts and perform similar actions. Administrators shall provide necessary explanations to members in accordance with law and their authority within the organization.
2 Information and Generated Output in an Organization Account may be subject to viewing, management and deletion by administrators, depending on the contract, access permissions and available features. Before storing private information in an Organization Account, users shall check the administrators' authority.
3 Ownership and handover of information when leaving an organization or changing accounts are governed by law, authority within the organization and Individual Contracts. The Operator does not disclose information outside the organization to administrators solely on the basis of these Terms.

Article 6 Contents of the Service

1 The Service supports planning, outlining, generation, editing, quality checks and export of presentation materials using AI and other technologies. Within the scope of available features, Users may import materials and obtain PPTX and other files. Use with Google Slides shall follow the methods indicated.
2 Available AI models, features, usage allowances, file formats, retention periods, organization management and support vary according to the plan, settings and service region, and are displayed on the application screen or in an Individual Contract.
3 Beta versions and similar offerings are identified as such, with guidance on possible changes, termination and limitations. Changes to features included in paid contracts are governed by Article 18 and applicable law.

Article 7 AI Generation and Users' Verification

1 AI-generated output may contain errors, outdated information, bias, inappropriate expressions, content contrary to facts or similarities to third-party content. Before using it for publication, distribution, proposals or decision-making, Users shall verify its content, sources, figures, rights and suitability for the intended purpose.
2 Generated Output does not replace professional advice requiring qualifications, such as legal, tax, accounting, investment or medical advice. Users shall obtain expert review where necessary.
3 The Operator does not guarantee the originality of Generated Output, the existence of copyright, non-infringement of third-party rights or any particular result.

Article 8 External AI and External Services

1 The Service sends User Content and Generated Output to External Services to the extent necessary for generation, conversion, storage and similar processing. Service providers and significant data-handling conditions are explained in the Privacy Policy, external services list, settings screens or Individual Contracts.
2 When connecting their own API keys or external accounts, Users shall check their contracts, charges, permissions and settings with those External Services. These Terms and the Privacy Policy apply to processing performed by the Operator within the Service.
3 The Operator does not use User Content or Generated Output for AI model training or additional training conducted by the Operator, creation of training datasets, public case studies, advertising or sale to third parties. These uses are distinguished from processing to generate materials, support requested by Users and processing necessary to provide the Service securely. Transmission to external AI services also uses contractual terms and settings that do not permit use for AI model training or additional training. Conditions concerning storage associated with processing, monitoring for abuse and similar matters are explained in the Privacy Policy and external services list. Not using data for training does not mean that no storage or necessary checks occur.
4 Outages or specification changes in External Services may affect use. The Operator shall take reasonable action, and the existence and scope of liability are governed by Articles 22 and 23 and applicable law.

Article 9 Rights in Input Materials and Necessary License

1 Users retain the rights they hold in User Content. The Operator receives a non-exclusive license to store, reproduce, convert formats, transmit, display and otherwise process it to the extent necessary to provide the Service in accordance with Users' instructions and to maintain it, ensure security, address failures and provide requested support.
2 This license is limited to what is necessary to provide the Service and to process information retained in accordance with law and contract after termination. It does not include permission to freely reuse Users' materials for the Operator's advertising, public case studies, sales or training restricted by the preceding Article.
3 Users shall secure the rights, permissions and lawful grounds necessary to input third-party copyrighted works, personal information, trade secrets, logos and similar materials. The Operator does not transfer to Users its own obligations concerning personal information protection or similar matters.

Article 10 Intellectual Property in Generated Output and the Service

1 The Operator does not assert exclusive rights in Generated Output itself that take priority over Users' rights. Users may use Generated Output for business or commercial purposes and submit or share it with business partners, subject to law, these Terms and third-party rights and licenses.
2 Whether copyright exists in Generated Output and who owns it depend on law, Users' creative contributions, input materials and third-party materials. Identical or similar output may be generated for other users.
3 Rights in the Service's software, models, prompts, algorithms, general-purpose templates, trademarks and similar elements are reserved to the Operator or rightful owners. Where Generated Output includes third-party images or other materials, Users shall also check the conditions indicated for those materials.
4 This Article does not grant rights to use other users' input materials or confidential information.

Article 11 Feedback

1 General suggestions for improvement and inquiries voluntarily submitted by Users are used to respond to those suggestions and resolve problems. This does not include permission to reuse attached materials, personal information, confidential information or authentication information for training, public case studies or advertising.
2 Users' materials, Generated Output or information extracted from them are not collected or used as training data under the description of quality improvement. Replacing identifiers or converting information into structural or numerical data alone does not remove the restrictions in Article 8, paragraph 3.

Article 12 Charges and Payment

1 Paid-plan charges, currency, whether tax is included or excluded, total amounts billed, usage allowances, payment methods and timing, and conditions for additional purchases are displayed before purchase is confirmed or in an Individual Contract. In regions where law requires disclosure of tax-inclusive total prices or similar information, those disclosure obligations are followed.
2 At launch, the only payment method shall be credit card payment via Stripe. Users shall provide valid payment information and authorize billing under the displayed conditions. If other payment methods are offered, their availability and conditions shall be announced. Users shall also check how currency conversion and any charges imposed by their bank or card company are handled.
3 Regular usage allowances included in each monthly plan are renewed for each contractual period shown on screen, and unused allowances are not carried over to the next contractual period. Users wishing to generate beyond their allowance may purchase usage allowances through the additional-purchase feature provided. Additional charges arise only if Users apply after reviewing the subject of the purchase, amount, validity period and carryover conditions. The validity period, permitted carryover period, specific expiration date and time, and order of consumption of additional purchases are expressly disclosed before purchase is confirmed or in an Individual Contract. Additional purchases are not available for use indefinitely.
4 If payment is delayed, the Operator may request payment with reasonable notice and time to respond, and restrict use to the extent permitted by law. Any late-payment damages claimed shall remain within the rate lawfully agreed.
5 Usage allowances consumed because of generation failure or cancellation of generation processing shall be restored after the records of the relevant processing are checked. If restoration cannot be confirmed, Users shall contact the office in Article 30. Restoration of usage allowances and refunds of charges already paid are different matters. Refunds are governed by Article 13 and applicable law.

Article 13 Contract Period, Automatic Renewal and Cancellation

1 Paid plans are monthly contracts and renew automatically every month until the next renewal is stopped by cancellation. Where a free trial is used, the paid contractual period begins, and the first charge is made, at the trial's end date and time. Subsequent renewal and charging dates and times are determined by each User's contract. The start and end dates and times of each contractual period, renewal charges or their calculation method, next charging date and time, cancellation procedure and deadline are expressly disclosed at application and in contract and billing information, and any consent required by applicable law is obtained.
2 Users or Organization Account owners shall complete the procedure to stop the next renewal through the Service's settings or contract management screen before the next charging date and time. If the procedure cannot be completed on screen, they shall contact the office in Article 30 with information identifying the contract and their intention to cancel. Requests made to that office are accepted based on the date and time they reach the Operator. Confirmation of acceptance and the contract end date and time shall be provided. Under ordinary cancellation, use remains available until the end of the paid contractual period, and subsequent renewal is stopped. The charging date and time here means when the Service fee is paid, not the date the card company debits the User's bank account. This does not prevent cancellation, withdrawal or refund rights recognized by law.
3 Unless otherwise displayed at purchase, charges already paid are not refunded or prorated for ordinary cancellation for the User's convenience. However, this does not prevent statutory withdrawal, remedies for the Operator's breach of contract, applicable consumer guarantees or other remedies under law.
4 The free trial lasts 7 days (168 hours) from the point when the application procedure, including plan selection and registration of a valid credit card through Stripe, is completed, the Operator accepts it and makes the Service available. The trial's start and end dates and times, the paid plan to which it transitions, amount billed, first charging date and time, and method for stopping the paid transition are expressly disclosed at application, and consent to the paid transition is obtained in advance. If the procedure to stop the paid transition is completed before the trial's end date and time using the same method as paragraph 2, the first monthly fee is not charged. If it is not stopped, the trial transitions at its end to the monthly plan consented to, and charges are made. Merely using free features does not constitute consent to a paid contract.
5 Each User may use the free trial only once, on their first use. Repeated use through leaving the Service and re-registration, use of multiple email addresses or accounts, or other methods is not permitted. The Operator may check registered email addresses, account information, past free-trial records and similar information to the extent necessary, and, if repeated use is identified, may decline to grant or may stop a free trial. This restriction does not limit withdrawal, cancellation, refund or other rights recognized by law.
6 The free-trial period, contractual period and charging and cancellation deadlines are determined by reference to Coordinated Universal Time (UTC). If times are converted to local time on usage screens or similar guidance, the applicable time zone is expressly identified.
7 Price changes are appropriately announced before renewal, and renewed consent is obtained where necessary. Opportunities to cancel if Users do not accept the change, and renewal notices and similar matters required by law, are ensured.

Article 14 Personal Information and Roles in Data Processing

1 Personal information is handled in accordance with the Privacy Policy. Where necessary consent is requested, the purpose of processing and available choices are separately indicated.
2 Users inputting customers', employees' or other persons' personal information shall secure the notices, authority, consent and other requirements of applicable law. Where the Operator acts as a processor or entrusted service provider following organizational Users' instructions, instructions, subcontractors, assistance, return and deletion, and similar matters shall be specified in data processing agreements or other arrangements required by law.
3 The Operator creates and uses statistics necessary for usage management, security and failure response to the extent necessary for those purposes. Creating statistics does not justify training use or secondary use of materials restricted by Articles 8 and 11. Information that remains linked to individuals continues to be subject to rules on personal information.

Article 15 Sharing, Storage and Deletion

1 Generated materials are non-public by default. Where Organization Accounts are offered, their owners and administrators may be able to view and manage generation history and materials within the organization, within the scope of available features and assigned permissions. Users without these permissions may, in principle, view materials they themselves created or registered. Organization templates are also shared within the scope of available features and settings. Access necessary for operations follows the Privacy Policy.
2 Retention periods for materials and other data, their starting points and the items subject to deletion are explained in the Privacy Policy and usage screens. Users shall obtain necessary materials before the deadline. After the retention period expires, the materials cannot be viewed or downloaded through the Service. Retention periods for material files, input conditions and generation history, logs, billing records and backups are distinguished; all information is not uniformly deleted after the same number of days.
3 Even after deletion or contract termination, information necessary for billing records, dispute handling, security and similar purposes may be retained in accordance with applicable law and published retention criteria. Data in backups is access-restricted and deleted according to specified refresh cycles or similar arrangements.
4 Users or the relevant external service shall manage files Users have already obtained or distributed, and copies Users have exported to External Services. Statutory deletion and assistance obligations applicable to the Operator remain in force.

Article 16 Prohibited Conduct

1 Users shall not use the Service in violation of law, these Terms, third-party rights or lawful confidentiality obligations. Specifically, the following conduct is prohibited.

①Infringing third-party copyrights, trademarks, privacy, trade secrets or similar rights, or inputting personal information or confidential materials without necessary authority.
②Use for fraud, impersonation, discriminatory attacks, threats, harassment, unlawful surveillance, sexual exploitation of children, non-consensual sexual content, malware, phishing or other unlawful or harmful conduct.
③Unauthorized access, extraction of other users' information, exploitation of vulnerabilities, excessive load, or circumvention of charges, usage allowances or safeguards. Extraction or analysis of source code, non-public prompts, models or similar elements, except where permitted by law.
④Falsifying explanations of AI use required by law or in transactions, and falsely representing that the Service has obtained third-party professional qualifications or approval.

Article 17 Verification and Response to Violations

1 To ensure security, prevent unauthorized use, address failures and comply with law, the Operator checks usage records and similar information to a necessary and proportionate extent. Access to the contents of materials is restricted according to roles, purposes and authority.
2 Where a violation is suspected, the Operator may make inquiries, restrict processing or access to content, suspend accounts or take other necessary measures. Unless emergency response or legal or investigative impediments prevent it, reasons and corrective steps shall be explained.
3 Users and rights holders may contact the office in Article 30, identifying the location of the subject matter, the problem, the basis of their rights and contact details. The Operator shall perform necessary checks and accept objections to measures at the same office.

Article 18 Changes, Interruptions and Termination

1 The Operator may change the Service for reasonable grounds, including feature improvement, security, legal compliance and changes to External Services. Where principal features promised in the Service Contract or use during a paid period are significantly affected, reasons, effects, timing and Users' options shall be appropriately explained.
2 The Operator may temporarily suspend all or part of the Service for its stable provision, system maintenance, updates, security or other work necessary for its operation. As a general rule, scheduled maintenance may be carried out daily for approximately five to ten minutes around 12:00 noon Japan time, during which all or part of the Service may be unavailable. The start time, end time and duration of maintenance may shift or be extended depending on system conditions or other circumstances. Other foreseeable interruptions will be announced in advance. Interruptions caused by failures, urgent security measures or other unavoidable circumstances will be announced as soon as practicable.
3 Except in emergencies, reasonable advance notice shall be given of discontinuation of the Service or changes causing significant disadvantage. Opportunities to obtain data on discontinuation, charges for undelivered services and similar matters are handled according to Individual Conditions and applicable law.

Article 19 Suspension of Use and Contract Termination

1 The Operator may suspend use to the extent necessary in cases of serious violations of these Terms, non-payment, infringement of third-party rights, security risks or similar matters. Advance notice or subsequent explanation shall be given according to the reason for suspension and its urgency.
2 In principle, violations that can be corrected shall be subject to a request for correction within a reasonable period, and the contract shall be terminated if they are not corrected. It may be terminated immediately where waiting for correction would be inappropriate, including serious unlawful conduct or imminent danger.
3 Users may cancel in accordance with Article 13. Statutory termination, refund and other rights arising from the Operator's breach of contract or similar grounds are not restricted. Storage and deletion after contract termination follow Article 15 and the Privacy Policy.

Article 20 Confidential Information

1 Users and the Operator shall treat as confidential non-public information disclosed by the other party in connection with use or provision of the Service or handling inquiries, where it is marked confidential or reasonably understood to be confidential from its contents or disclosure circumstances. Confidential information includes non-public business materials and commercial information input by Users, and non-public technical and security information disclosed by the Operator as confidential in individual support or similar contexts. Both parties shall handle confidential information only to the extent necessary for use and provision of the Service and, except as provided in this Article, shall not disclose it to third parties without the other party's consent. Non-public input materials do not become freely publishable merely because they lack a confidentiality label.
2 Publicly known information, information lawfully held before receipt, information lawfully obtained from a third party without a confidentiality obligation, information becoming public without the recipient's responsibility, and information independently created without relying on confidential information are excluded.
3 Generation instructed by Users, return to the persons concerned, sharing and external output, and processing by necessary subcontractors are performed within the scope explained in these Terms and the Privacy Policy. The Operator imposes confidentiality and purpose limitations on necessary subcontractors.
4 Disclosure required by law or orders from courts or similar authorities is limited to what is necessary, and the other party is notified in advance to the extent legally permitted. Even after contract termination, the obligations in this Article continue for as long as the information qualifies as confidential information under this Article.

Article 21 Antisocial Forces and Lawful Use

1 Users represent that they and their officers or similar persons are not members of antisocial forces such as organized crime groups and do not maintain relationships such as providing improper benefits to them. If this is violated, the Operator may terminate the contract in accordance with law.
2 Users shall comply with applicable export controls, economic sanctions and other laws. The availability of a language display or access to a website alone does not authorize provision in regions where provision is prohibited by law.

Article 22 Service Guarantees

1 The Operator provides the Service with reasonable care and skill. Except for matters individually promised, it does not guarantee complete absence of interruptions or errors, suitability for every purpose, accuracy or exclusivity of output, or similar matters.
2 No provision of these Terms excludes consumer guarantees, contractual conformity, remedies or other rights that cannot be excluded or restricted under applicable law.

Article 23 Damages and Scope of Liability

1 The Operator's liability for damages to Users is determined in accordance with these Terms and applicable law. In contracts with Users, to the extent permitted by law, the Operator shall not bear lost profits, loss of business opportunities, indirect damages, special damages or consequential damages.
2 The preceding liability limitations do not apply to damages caused intentionally or by gross negligence of the Operator, injury to life or body, or liability that cannot be limited by law. For Consumers, rights and remedies recognized by applicable consumer protection law are not restricted.

Article 24 Users' Responsibility

1 Where a User intentionally or negligently violates these Terms and causes damage to the Operator or a third party, the User is responsible under applicable law for damage having a legally sufficient causal connection with that violation.

Article 25 Notices

1 Notices are provided, according to their contents, through the Service, registered email addresses or other methods Users can check. Purchases, renewals, price changes, significant changes to these Terms and similar matters are announced by the methods and at the times required by law. However, among the interruptions specified in Article 18, paragraph 2, those due to maintenance, including scheduled maintenance, will be notified to affected Users at their registered email addresses. For planned maintenance, the scheduled date and time and the scope of impact will be notified in advance. For maintenance for which advance notice is difficult, such as failure recovery or emergency security responses, the situation and scope of impact will be notified to those email addresses as soon as notification becomes possible.
2 Users shall keep registered contact details up to date. Notices requiring contract confirmation or provision in a form that can be retained under law are provided by appropriate methods such as email.

Article 26 Changes to These Terms

1 The Operator may change these Terms within the scope permitted by law because of legal changes, changes to the Service or other reasonable circumstances. Changes shall not conflict with the contract's purpose and shall be necessary and reasonable in content.
2 Changes and their effective date shall be announced in advance by posting on the Service or sending to registered email addresses. Where significant disadvantage is involved, reasonable advance notice and necessary opportunities to cancel shall be ensured. Legally specified notification methods shall be followed, and individual consent shall be obtained where legally required. Changes to these Terms alone do not authorize retroactive reuse of past input materials for new training purposes.

Article 27 Transfer of Contractual Status

1 Except where permitted by law, transfer by Users of contractual status, rights or obligations requires the Operator's prior consent. Where the Operator transfers its business, it shall take necessary steps, including notices and consent, in accordance with law.
2 Personal information in a business transfer is handled according to the Privacy Policy. A transfer does not authorize unrestricted use for unexplained purposes.

Article 28 Force Majeure

1 In cases of delayed performance or similar consequences caused by disasters, war, major communications failures, government measures or other events beyond reasonable control, the parties shall endeavor to mitigate effects and restore performance promptly. The existence and scope of liability are governed by applicable law.
2 Merely describing an event as a cyberattack or an External Service outage does not automatically excuse responsibility for neglecting necessary safeguards or subcontractor management.

Article 29 Governing Law and Dispute Resolution

1 These Terms and the Service Contract are governed by Japanese law.
2 In the event of a dispute, both parties shall consult in good faith. 東京地方裁判所 or 東京簡易裁判所 shall have exclusive jurisdiction as the court of first instance for disputes between the Operator and Users.

Article 30 Inquiries

1 Operator　株式会社SLMホールディングス
2 Representative　Representative Director 板倉翔一
3 Address　〒221-0056 神奈川県横浜市神奈川区金港町5-14 クアドリフォリオ8F
4 Contact　contact@create-go-agency.com
5 Please contact the above office about contracts, cancellation, infringement of rights or other matters.

Article 31 Languages and Service Regions

1 When translations of these Terms are provided, the corresponding version and update date shall be indicated so Users can understand the contents. If translations differ, the Japanese version shall serve as the reference to the extent permitted by law. However, this shall not impair explanations in the language presented to Users or language and transparency requirements under applicable law.
2 Available languages and service regions are not the same. Regions, plans and features offered are determined according to applicable law and service conditions. Regional supplements apply where the relevant regional law applies to the User or transaction.

Regional Supplements

The following supplements apply where the respective regional laws apply to Users, transactions or information processing. Please read them together with the common main text.

Regional Supplement European Economic Area and United Kingdom

1 This supplement applies to Users subject to the consumer protection laws of the relevant region. Rights under applicable law concerning contractual conformity of services, remediation, price reduction, termination and refunds, and use of courts at the place of residence are not restricted by these Terms. The 7-day free trial in Article 13 is a usage condition offered by the Operator and is a separate arrangement from the statutory right of withdrawal set out in this supplement.
2 For distance Service Contracts, where recognized by applicable law, Consumers may in principle withdraw within 14 days of concluding the contract without giving a reason. For example, they may clearly communicate their intention to withdraw to the office in Article 30. To identify the contract, please provide your name, registered email address, application date or order number, or similar information to the extent possible. Clear statements of intention to withdraw made by other methods recognized by law are also accepted.
3 Where a Consumer expressly requests commencement of services during the withdrawal period, payment of an amount proportionate to services provided before withdrawal may be required, provided prior explanations and other requirements under applicable law have been fulfilled. Merely starting use does not automatically extinguish the right to withdraw from a service contract.
4 Where the right of withdrawal is lost through complete performance of a service or commencement of digital content not supplied on a tangible medium, statutory requirements, such as prior express consent, acknowledgement of loss of the right and confirmation notices, must be met according to the transaction type. The Operator separately explains applicable conditions at purchase.
5 Following valid withdrawal, the Operator refunds within the statutory period, except for amounts that may lawfully be deducted. Where United Kingdom and national laws differ, the respective applicable laws are followed.

Regional Supplement United States

1 Where United States state or other laws apply, prior disclosures, necessary consent, renewal notices and cancellation methods concerning automatic renewal, free trials, cancellation and refunds follow those laws.
2 These Terms do not require Users to waive rights relating to arbitration or class actions in the United States. Guarantees and remedies that cannot be excluded under applicable law are preserved. Please see the United States supplement to the Privacy Policy for rights under state privacy laws.

Regional Supplement Australia and Other Regions

1 Where Australian Consumer Law applies, its non-excludable guarantees and remedies apply. These Terms do not exclude recognized cancellation, refund, compensation or other rights concerning major failures and similar matters.
2 In other regions as well, rights under applicable mandatory law, explanations in local languages, withdrawal, cancellation, refunds, access to courts and similar matters are preserved. Regional consumer protection laws do not necessarily cease to apply merely because the contracting party is a corporation.